Pilates by Felicity Last updated: 14/08/2026
This website (pilatesbyfelicity.com) is owned and operated by Felicity Taylor ("Felicity", "Pilates by Felicity", "PBF", "we", "our", "us"). By booking a class, package, membership, or session with us, you accept these terms and conditions in full.
1. Booking
(a) Bookings for classes, private sessions, and packages are made via our booking platform, Momence. A booking is only confirmed once payment has been received in full. (b) All sales are final and non-refundable, except as required by law or as set out in this policy.
2. Payment
(a) Prices are payable in full, in GBP, at the time of booking. (b) Memberships are offered on a rolling monthly subscription basis and will automatically renew each month unless cancelled. (c) Class packages are a fixed number of credits, valid for 6 months from purchase, and do not auto-renew.
3. Membership Cancellation
If you wish to cancel a rolling membership, we require at least one calendar month's notice. To cancel, please contact us at [email protected].
4. Missed Membership Payments
If a subscription payment fails, your membership may be paused until payment is resolved. We will contact you to update your payment details. Persistent non-payment may result in cancellation of your membership.
5. Class Cancellation by You
(a) You may cancel a booked class with more than 12 hours' notice without charge. (b) Cancellations made with less than 12 hours' notice, or failure to attend a booked class, will incur the full class fee or loss of a class credit, due to high demand and waitlists. (c) Notifying us in good time allows us to offer your space to another client.
6. Rescheduling
You may move your booking to an alternative class via Momence, provided this is done with more than 12 hours' notice. Rescheduled sessions should be rebooked within 4 weeks of the original date.
7. Changes or Cancellation by Us
(a) We reserve the right to amend class times, instructors, or arrangements where necessary. We will give as much notice as possible of any significant change. (b) As Felicity is self-employed and classes are personally taught, illness or unforeseen circumstances may occasionally require a class to be cancelled. Where this happens, we will offer an alternative class, reschedule, or provide a credit, at our discretion.
8. Your Health
(a) It is your responsibility to inform us of any injuries, medical conditions, or pregnancy via the health questionnaire provided at booking, and to update us if your circumstances change. (b) It is your responsibility to consult a doctor to confirm you are fit to take part in Pilates and to use the sauna and cold plunge facilities, particularly if you have any underlying health conditions. (c) You should listen to your body during classes and sessions, and stop immediately if you experience pain, dizziness, or discomfort. (d) Use of the infrared sauna and cold plunge is undertaken at your own risk. These facilities are not suitable for everyone - including, but not limited to, those who are pregnant, have cardiovascular conditions, or certain other medical conditions - and you should seek medical advice before use if you are unsure. (e) We are not responsible for injuries arising from participation in classes, private sessions, or use of our facilities, save where caused by our negligence.
9. Our Liability to You
(a) We will provide classes and sessions as described, to a reasonable standard of care and skill. (b) We do not accept liability for cancellations or changes caused by circumstances beyond our reasonable control, including illness, technical issues, or other unforeseen events. (c) Pilates, sauna, and cold plunge use are undertaken at your own risk. We are not liable for any medical or psychological conditions that may develop during or following your visit, save where caused by our negligence. (d) We are not liable for loss of, or damage to, personal property.
10. Personal Belongings
You are responsible for keeping your personal belongings safe while visiting the studio. We are not responsible for any loss or damage to personal items.
11. Studio Conduct
We are committed to providing a welcoming, respectful environment for all clients. Disrespectful, disruptive, or inappropriate behaviour towards other clients or staff will not be tolerated and may result in your booking or membership being cancelled without refund.
12. Complaints
If you have any concerns, please contact Felicity directly at [email protected] so we can address them promptly.
13. Photography & Image Consent
From time to time, we may take photographs or video at the studio for use on our website, social media, and marketing materials. If you do not wish to be included, please let Felicity know in advance of your session, or contact us at [email protected]. Where you have not opted out, you agree that we may use such images for the purposes described above. We will not use your name alongside any image without your separate consent.
14. Privacy
Information about how we collect and use your personal data, including health information, is set out in our Privacy Policy.
15. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Us
Pilates by Felicity 5 Goldrings Road, Oxshott, Surrey, KT22 0QP [email protected]